Classic Elegance Policies

1. We work only with interior decorators/designers with valid resale number.

2. Our workmanship is fully and unconditionally guaranteed.

3. Phone quotes are made on basic work only. No phone quotes on custom work.

4. Rush orders must be picked up within 2 days of completion. After 3 days a $10 per day storage charge will be levied and all future rush privileges revoked.

5. Rush orders not available on headboard, custom and by quote work.

6. All work is pro forma or COD. When you receive our invoice, your order is ready for pick-up and payment is now due. Orders left 14 days past receipt of our invoice will be charged a storage fee. The fee will be $1.00 per ft., per day.

7. Quotes will be held for 30 days only.

8. Your order will not be activated until we receive both your purchase order and fabric.

9. October 15th is the cut-off date for Thanksgiving orders. November 15th is the cut-off date for Christmas orders.

10. $50.00 minimum charge for changes request after an order has been commenced or been completed.

11. $100.00 minimum charge for changes made by clients or repairs due to errors not caused by Classic Elegance.

12. Repairs on damaged caused by Classic Elegance will be completed free-of-charge within 72 hours (3 working days).

13. Minimum order charge, $75.00; minimum per piece charge, 4 feet.

14. Written P.0's only - no phone orders or changes accepted. Orders must be faxed or mailed.

15. It is your responsibility to supply accurate measures. Unless specified we will assume:

     1. a measure given is an outside measure.
     2. a face measure is a maximum measure.
     3. a return measure given is an inside measure.

16. We will assume that pattern layouts in the 2,000 series will begin at 1/6 the total length of the lambrequin and will not exceed 36" unless so specified. All 3,000 4,000 and 5,000 series have a 3 to 3 1/2 inch pattern depth.

17. Bad checks will have a service charge of 3 times the amount or $100.00 (whichever is more).

18. Diagonal fabric treatments charged to the next nearest foot. There is a 3' minimum.

19. Always give measurements by the inch.

20. We are a custom shop. Our catalog is designed to help you with "Standards". We would like to emphasize that we are not limited to these styles and welcome ALL of your ideas and projects.